(enter the correct data, and use it in the personal data fields
diacritical letters (č, ć, đ, dž, š and ž)
3. After reading the "TERMS OF USE", mark the field "I AGREE WITH THE TERMS OF USE" at the bottom of the form.
4. Highlight captcha authentication, "I'm not a robot"
1. Email verification
To be able to log in, you need to verify your email address.
1. After registration, you will receive an email for email verification within a few minutes.
2. Visit the link provided to you by email, and sign up.
User Profile Verification Guide.
For the verification of personal data, it is necessary to fill in personal data on the identity and address of residence, and to authenticate the ownership of the attached identification document.
Documents that are attached as proof of the correctness of the entered data are attached in the form of a photograph or a scanned document.
You can send verification documents individually or all at once.
For each document you want to verify, you need to select the check mark next to the document name, fill in all the required fields, select the document files you are sending and click the SEND button at the bottom of the page.
Before submitting a verification request, please read the instructions next to the verification fields.
Enter your dashboard, select the "VERIFICATION" option in the left menu, after opening the page select the verification you want to fill out.
2. Verification of personal document
* Check the box next to the "ID DOCUMENT" field
* Fill in personal data (name, surname, date of birth, place of birth, country of birth, citizenship, ID number / JMBG, type of identification document, number of identification document, date of issue of the document, expiration date of the document and scanned or photographed identification document)
NOTE: As an attachment to the entered data, it is necessary to add a color image of the identification document in the form of a photograph or scanned document at the bottom of the form.
The image of the document must be in high resolution, clean and clear, and that the image and text on the document are clearly visible and legible.
The image must show clearly the entire document without missing edges and without details or defects that impair readability.
The passport must be photographed or scanned so that the picture page is complete.
The ID card or driver's license must be photographed or scanned separately on both sides, and attached as two separate documents.
Documents that do not display clearly entered information, that have been subsequently modified, revised or retouched will be rejected in the verification process.
Supported document formats are: JPG, PNG, JPEG, PDF
Maximum document size: 10 MB
3. Verification of residential address
* Check the box next to the "HOUSING ADDRESS VERIFICATION" field
* Fill in the data on the residential address (residential address, additional description, city and scanned or photographed certificate of residence)
NOTE: To verify the entered data, it is necessary to add a color image of the document confirming the stated data on the residential address at the bottom of the form.
The document should be in the form of a photograph or a scanned document.
The image of the document must be in high resolution, clean and clear, and that your name and address are clearly visible and legible.
The image must show clearly the entire document without missing edges and without details or defects that impair readability.
Attach (any of the following documents):
- certificate of residence from CIPS
- documents or statements issued by state bodies confirming the address of residence
- a valid document on the ownership or rental of a house or apartment
- a report from a bank, a report by credit or debit card or a signed letter from a bank
- a phone or utility bill with your name and address
- account or policy of the insurance company
- mortgage statement, debt or other proof of property
- personal document with your name and address (if the document was submitted for verification of personal data then it is not possible to use this document)
Documents that do not display clearly entered information, that have been subsequently modified, revised or retouched will be rejected in the verification process.
Supported document formats are: JPG, PNG, JPEG, PDF
Maximum document size: 10 MB
4. User authentication
* Check the box next to the "USER AUTHENTICATION" field
* Add image for user authentication
NOTE: User authentication is necessary in order to be able to determine that you are the person who submits for verification data and documents on the identity and address of residence.
Since we are legally obliged to establish the authenticity of your documents in your personal presence, you will authenticate by providing us with a high-resolution photo as an attachment at the bottom of this form, holding your identification document in your hand next to your face. It is essential that both your face and your document are in focus and that your image on the document itself and your name are clearly visible and legible.
Please take a picture in the way that your face and ID document fill the entire image to make the image as detailed as possible.
The best way is to ask someone to take a picture of you from a distance, which allows for proper photo quality.
Focus the camera on the document so that the data on the document is clearly visible.
Before sending the image, check the photo and make sure that the image is clear and clean and that the data on the document can be clearly read.
Supported document formats are: JPG, PNG, JPEG, PDF
Maximum document size: 10 MB
In case you receive an error message "413-entity too large" when sending documents, which appears if the documents you send are larger than 10 MB, it is necessary to send the documents several times (for example, first send only an ID card with both pages, and then send proof of residential address and a "selfie" image with the document) or to reduce the size of the files you send, taking care not to reduce the resolution of the photos, or to keep the documents in the images clear and legible.
5. Bank account verification
Enter your dashboard, select the "VERIFICATION" option in the left menu, after opening the page select the "BANK ACCOUNT" option.
* Fill in the bank account data (bank name, bank address, country, swift code (optional), account number, name and surname, date of the bank statement and scanned, photographed or electronically bank statement)
NOTE: On the statement, as proof of account ownership, it is necessary to state your name and surname, bank and transaction account number.
We only accept a document issued by the bank (statement or contract) which lists all the required details. We cannot accept an electronic banking screenshot as proof of your ownership of a bank account.
